Thank you for your continued patience as we try to identify the Telestaff telecom problems. At this time, we are focusing on those times when someone should have received a call from TS, but didn't. Of particular interest are those calls where the contact log shows a call but none was received and the outcome indicates otherwise. For example, you may see 'voice w/o password' in the contact log even though you know that no call was received. We are moving forward by gathering extensive information about each instance and attempting to identify patterns. To that end, I will need the following information for each and every instance where TS should have called you and didn't.
The info that I need is as follows:
1. Your Name:
2. Phone #'s that TS should have used:
3. Home/Cell for each number
4. Are these phone numbers local (410, 443, etc), local long-distance (requires a 1 even though it is a local area code), or long-distance?
5. Type of each phone:
6. Carrier (for each phone):
7. Have you ever received calls from TS on these numbers before?
8. How do you know that TS should have called you but didn't?
9. Type of call: Vacancy, notification, message, etc.
10. If vacancy: provide date, unit, position, and hours of vacancy.
11. If possible, is the area you were in at the time of the call an area that normally provides you with dependable coverage?
I realize that this process has become tedious and drawn out. However, we are receiving strong support from the company that owns TS and they are requesting the additional data so we try to identify any patterns. Please take the time to provide timely and accurate information so we can close this problem as soon as possible.
Thank you for your continued efforts. BC Lisa Mayers
